11/18/2023 0 Comments Ez rider board![]() ![]() Note : we are not accepting any return on any items because of restricition of covid. There will be no refund on electronics product. If product is faulty we will send replacement. We don't take returns on electronics product. The product has a fault that you knew about before you bought it.This includes instances where the fault was listed in the description.įor Electronics include mobile and tablet. ![]() You found the product cheaper at another store.You are NOT entitled to a refund because: The item is significantly different from the product images and description.RETURN POLICY You're entitled to a refund, replacement or repair if: We are unable to offer express or air shipping currently. We try to ship all orders within 1 business day however it can take up to 3 business days. (This is more common in peak periods) Once you receive your tracking information most courier tracking sites will provide an ETA for delivery. Please scroll down to bottom of page to check bulky item over 22kg (in dead weight or cubic weight) postcode exclusions. Please do not place an order if you are located in one of the postcodes below for all items. We are here to help with any questions you may have prior to ordering.ĭue to some carrier restrictions there are certain postcodes that we are unable to deliver to. Returns of larger items can be very expensive so please choose carefully. Should your item arrive damaged please let us know so we can provide you with the claims procedure. We only charge the amount we are charged.įor your protection we offer free transit insurance on all orders. Customer service is our highest priority however we process large volumes of orders every day andĭue to the nature of our automation in most cases we are unable to stop an order shipping once the order is placed.Ĭancellations of "pay over time" orders may incur a cancellation fee as some providers do not refund merchant fees. We thank you as by co-operating with our procedure we can ensure an easy return or warranty claim process. Incorrectly by us or has a manufacturing defect / warranty issue. ![]() Where an order is custom made the item is NON-RETURNABLE unless supplied Customers are responsible for following the instructions and advice given by the manufacturers. If products are being misused, mishandled or mistakenly installed. A refund or replacement will not be provided However, please allow an additional 5 working days for your financial institution to process it. Refunds generally take up to 2 working days to process, upon receipt of returned goods (unless advisedīy us a return is not required) and we will notify you once the refund has been processed. To make a claim or return an item, we ask you to describe the issue preciselyĪnd provide some evidence to support your claim, and advise whether you are requesting a replacement, repair, refund or credit. We will provide the correct return address when the RMA is issued. We shipįrom multiple warehouses so please do not return an item to the address on the parcel. We will issue you with a RMA (Return Merchandise Authority) that will include an address for shipping. Please do not attempt to return an item without our approval. ![]() To proceed with the return, refund or replacement process. Once assessed and approved by our customer service team, you will be contacted In addition to a detailedĭescription, we ask you to provide images (or a short video clip if more appropriate) of the damage in order to proceed with the warranty or return process. Please notify Simple Deals within 10 working days in the unlikely event that the item arrives damaged or faulty. Please refer to the product listing for warranty period. Some products will be provided withĮxtended warranty for your peace of mind. Simple Deals generally offer a 12 month warranty to all products, unless stated otherwise. ![]()
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